All notifications of cancellations must be received in writing via the Advance College email address info@advancecollege.edu.au.

If a refund of the course fees is required, notification of this should be included within the cancellation email so that a refund request form can be sent.

Cancellation

If Advance College cancels the course:

  • Students will be eligible for a full refund if Advance College cancels the course
  • Student will not be required to request the refund; Advance College will process the refund automatically after receiving students bank account details
  • If the student is withdrawn from a course by Advance College due to inappropriate behaviour, they will not be entitled to a refund. These withdrawals must be done within the guidelines as outlined in the Student Conduct Policy

Refund

Advance College offers a 5-day cooling-off period during which you can request a refund if you decide not to continue with your course.

Refund Period:

  • The Refund Period is 5 calendar days from the date you enrolled and accepted the terms and conditions.
  • If you wish to cancel your enrolment within this period, you must submit a written request to the Advance College email address. info@advancecollege.edu.au.

Eligibility for Refund:

  • To qualify for a refund, you must submit a written request to cancel your enrolment and send it to the Advance College email address. info@advancecollege.edu.au.
  • If eligible a refund will be issued, minus a $100 enrollment fee and a $150 cancellation fee, if the request is made within the specified time frame.
  • Cancellations made after the 5-day Refund Period will not be eligible for a refund.

Payment Obligations:

  • If you have set up a payment plan, you are still responsible for paying any remaining balance, even if you cancel the course.
  • Advance College may take legal action to recover any outstanding fees if necessary.

Refund Processing:

  • Refunds will be issued to the original payer and will be processed within four weeks of receiving the request (if eligible).

Special Circumstances:

Advance College does not accept responsibility for changes to a student’s work commitments or personal circumstances. The following situations are not considered special circumstances

  • Change in work hours
  • Inconvenience of travel or travel issues
  • Family commitments

Advance College will consider refunds for special circumstances in the following situations

  • Serious misadventure
  • Serious Illness
  • Serious Illness of an immediate family member

For students to be considered for a refund for special circumstances, the student will be required to provide evidence of the special circumstances occurring.

Course Extensions:

  • Students must complete the course within the due date. Students who are unable to complete the course within the due date may seek a 3-month extension per application, with a maximum of four applications allowed. The course extension fee is $100.00 per application for the first two extensions and $200.00 per application for the rest two extensions.
  • The request for the extension should be made before the expiry of the enrolment. If the student has not approached for the extension before the due date, the enrolled course will be automatically cancelled after the due date. The college will not be responsible for enrolment or any refund. The student must re-enroll with a full course fee if they want to continue the course.

Course Commencement dates:

  • Commencement date for a blended mode (Sydney-based) learning is the date ‘course offer intake’ is started. The student mentions the commencement date in the enrolment form, or during the online application.
  • For the distance, the commencement of the courses is the date the student enrolled in the course, or the date mentioned by the student in the enrolment form when they apply.
  • Commencement for online students is the date that online access is provided to an individual student for a particular course.
  • Commencement date for a classroom-based learning mode is the first day of the course.
  • Student must nominate the start date of the course in the enrolment form.